Sales Policy

Wholesale to the Trade Only

R&H Supply Company sells only to individuals and/or companies who are engaged in the Heating, Ventilation, Air Conditioning and Refrigeration and Electrical trades. Due to the technical nature and inherit danger of some of the items that we sell, we reserve the right to sell to licensed individuals and/or authorized agents of licensed individuals. However, we do sell maintenance items, such as air filters, to all individuals.

Prices

Prices are subject to change without notice. Quantity prices are available on selected items and will be quoted on request.

Service

It is R&H Supply Company’s policy to ship all orders the same day as received. Same day shipping is available on all orders received by 3:00 pm Central Time.

Credit Terms

Terms are Net 10th Prox. Which means payment is due on the 10th of the month following the month the invoice is dated or goods received. Open account terms are available to firms or individuals with established credit. If credit is not established, terms are C.O.D. Past due accounts are subject to a service charge.

Warranty

R&H Supply Company will administer and promptly process all warranties in accordance with the manufacturer’s specific warranty policies and procedures. Credit for warranties is given upon receiving the defective item. In the event we do not receive credit from the manufacturer for the defective item an invoice will be issued for the amount of the credit given.

Freight

All shipments are F.O.B. shipping point. We reserve the right to charge freight on orders, however you will only be billed the actual shipping cost that we incur.

Returns

All returns are subject to a restocking charge. Returns on special order items are not allowed.

SDS

All Safety Data Sheets are available by contacting us at (334) 832-4666.